Refund Policy Impression Kits and Other Products
Wondersmile does not provide a refund for a change of mind. Under consumer law, we can provide a refund for faulty or damaged products. Please follow the instructions under I think my product is faulty, what should I do?
If you are eligible for Wondersmile invisible aligners and proceed with undergoing treatment, we will deduct the cost of your kit from the total cost of your treatment.
Yes! If you aren’t eligible for invisible aligners, we will refund the cost of your Impression Kit.
Contact us and we will work with you to see what the issue is. If required, we will provide replacements at no extra cost. You will need to inform us immediately as soon as you identify any faults with the product, and you may be asked to provide photos for quality control and review.
Once we have received your unused package, our team will inspect and process the refund if applicable. Refunds typically take 10-15 business days to process.

Refund Policy Aligners and Retainers

If within the first 30 days of receiving your aligners you are not happy for any reason, contact us first. From there we can discuss your options. To be eligible for a refund, you must inform us before you return your unused aligners. Production fees may apply. The 30-day period begins the day your aligner treatment package is delivered to you. Please note you will be responsible for any return shipping charges. Once we receive your unused custom-made aligner treatment, we will provide you a refund. If you are past the initial 30-day period, and are still not satisfied with your treatment, Wondersmile will work with you to provide refinements to your treatment so you can achieve the smile you want. All cases are unique and your teeth can continue to shift and change gradually throughout. Only once treatment is complete can we fully determine if a desired outcome has been met, and often a simple refinement is all that's required to continue your journey to straighter teeth.
Contact us and we will work with you to see what the issue is. If required, we will provide replacements at no extra cost. You will need to inform us immediately as soon as you identify any faults with the product, and you may be asked to provide photos for quality control and review.
Once we have received your unused aligner package, our team will inspect and process the refund if applicable. Refunds typically take 10-15 business days to process.

Cancellation Policy

Wondersmile allows cancelations of any appointment type up to 48 hours before the scheduled time. Any cancellations after that time will forfeit the booking fee if one was charged for that appointment type.
Any cancellations within 48 hours of your appointment time will forfeit the booking fee if one was paid. You can book another appointment at any time booking fees will be charged again if applicable.
Login to your customer dashboard to manage your bookings. Or contact the clinic you booked your appointment with directly. Clinic details are available here.