If within the first 30 days of receiving your aligners you are not happy for any reason, contact us
first. From there we can discuss your options. To be eligible for a refund, you must inform us before you return your unused aligners. Production fees may apply. The 30-day period begins the day your aligner treatment package is delivered to you. Please note you will be responsible for any return shipping charges. Once we receive your unused custom-made aligner treatment, the refund request will be reviewed and actioned accordingly within 10-15 working days.
If you are past the initial 30-day period, and are still not satisfied with your treatment, Wondersmile will work with you to provide refinements to your treatment so you can achieve the smile you want. All cases are unique and your teeth can continue to shift and change gradually throughout. Only once treatment is complete can we fully determine if a desired outcome has been met, and often a simple refinement is all that's required to continue your journey to straighter teeth.